Employee Data Management Practitioner

About the role

Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services. Provides services that rely on the processed employee data to meet the demand of the Service Level Agreement (SLA).

Key responsibilities

• Document Indexing - Sorting and assignment of correct work queue according to document type information
• Dispatching - assignment to practitioner/processor correct work and volume allocation
• Data Entry - processing of Transfers, Department and Org Changes
• QA - Reviews validity, accuracy and completeness of requests
• Ensures compliance to IBM and client's existing standards
• Provides data for internal business controls team as required
• Implements and follows internal control measures and supports monthly compliance testing
• Creates, updates and reviews documentation related to processing, reports and job aids
• Act as first level interface with end-users on reporting inquiries and issues
• Generation of standard/regular and ad hoc reports to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA)