Employee Experience Asst.Manager

Employee Experience Asst. Manager

The Employee Experience Asst. Manager is responsible for designing, managing, and improving the end-to-end journey of all employees. This role focuses on creating a high-performance culture by ensuring that every "moment that matters" from recruitment and onboarding to daily workflows and offboarding is seamless, digital-forward, and aligned with our corporate values.

Key Responsibilities

1. Employee Journey Mapping & Design

• Design and maintain the Employee Road Map, identifying pain points and opportunities for enhancement.
• Develop strategies for key milestones, including a professional Onboarding Experience and Offboarding.

2. Digital Transformation

• Lead the Digitization of HR touchpoints (e.g., Self-Service Portals, Digital Suggestion Boxes).
• Utilize data analytics to monitor employee sentiment and engagement trends.
• Collaborate with IT to ensure the "Digital Workspace" (SharePoint, Apps, etc.) is user-friendly and efficient.

3. Engagement & Culture Building

• Execute the "We Care, We Share" initiative and other engagement programs.
• Drive a Business-Leadership Culture by coaching supervisors on how to improve team experience and recognition.
• Manage internal communications (Newsletters, Announcements) to ensure they are transparent, empathetic, and professional.

4. Listening & Feedback Loops

• Manage the Online Suggestion Box and ensure timely closing feedback loops.
• Conduct and analyze Employee Satisfaction surveys.
• Act as a bridge between the Welfare Committee and Management to resolve grievances.

5. Compliance & Risk Mitigation

• Ensure all EE initiatives are 100% compliant with the Labor Protection Act.
• Minimize labor risks by proactively addressing employee concerns before they escalate.

Qualifications:

• Bachelor’s or master’s degree in human resources, Psychology, Communications, or Business Administration.

Experience:

• 5+ years in HR, with at least 2 years focusing on Employee Engagement, Culture, or Internal Communications.
• Mindset: A "Customer-First" approach to HR; ability to view employees as internal customers.
• Tech-Savvy: Proficiency in HRIS, SharePoint, PowerApps, or other digital collaboration tools.
• Communication: Exceptional English and Thai communication skills (written and verbal), with the ability to simplify complex legal/HR topics.
• Analytical: Strong ability to translate data (survey results, attrition rates) into actionable experience improvements.