Employee Relations Manager

About the role

The Employee Relations Manager oversees and executes disciplinary action processes, facilitates conflict resolution, and fosters a culture of accountability and recognition. The role also provides strategic support in coaching, counseling, and employee engagement through cultural and spiritual activities. The role serves as a key partner to department heads and supervisors in upholding a respectful, values-aligned work environment.

Key responsibilities

• Guide the team in best employee relations practices and strategies
• Support the team in conducting investigations and come up with just and reasonable conclusions in disciplinary action cases requiring further investigation
• Draft and implement policies concerning disciplinary action
• Review and ensure that existing memoranda is in accordance with the company's Code of Discipline
• Lead and ensure timely processing of all incident reports, notice to explain and audit findings requiring disciplinary action
• Conduct formal investigations and interviews in coordination with relevant departments to establish facts objectively
• Draft and issue disciplinary decision documents with supporting evidence and communicate results to concerned parties
• Maintain an organized and confidential system for documenting disciplinary cases, sanctions, and resolutions
• Serve as the primary facilitator for mediation between departments or individuals in conflict
• Design, implement, and refine the commendation and employee reward system in partnership with department heads

About you

• Graduate of any Bachelor's Degree, preferably in Psychology, Human Resources Management or any other related course
• At least five years work experience as an Employee Relations Manager, or similar role in retail or food and beverage industry (HR operations, or labor compliance)
• Preferably from an organization with 3,000 employees and above
• Proficiency in Microsoft Office Suite and familiarity with HRIS (Human Resources Information System) software
• Strong understanding of labor laws and due process in disciplinary actions
• Skilled in conflict resolution, investigation techniques, and case documentation
• Excellent interpersonal, facilitation, and written communication skills
• High level of discretion and emotional intelligence
• Ability to maintain confidentiality and handle sensitive information with discretion
• Excellent organizational skills to manage multiple tasks, priorities, and deadlines in a fast-paced environment