Employee Relations Manager

Key Responsibilities:

• Case & Dispute Management: Manage employee complaints, conflicts, and misconduct cases end-to-end, ensuring complete documentation and proper resolution.
• Investigations & Evidence Gathering: Plan and execute workplace investigations independently; gather evidence, interview relevant parties, and prepare impartial summary reports with actionable disciplinary or corrective recommendations.
• Advisory & Compliance: Provide expert counsel on disciplinary actions, employment terminations, and performance improvement plans (PIPs). Coordinate approvals and align with the Legal department as necessary.
• Case Ownership & HRBP Alignment: Lead investigations to full resolution, driving and tracking corrective/preventive measures. Partner with HRBPs to leverage business context and align with relevant departments.
• Process & Policy Standardization: Develop and refine ER policies, investigation frameworks, and case tracking systems to ensure consistent standards across all departments.
• Root Cause Analysis & Risk Prevention: Analyze underlying causes of issues, establish preventive/corrective controls, and monitor outcomes to reduce recurring issues and protect complainants/witnesses from retaliation.
• Labor Law & Regulations: Stay up to date with labor laws, review company regulations, and provide strategic guidance to minimize legal risks.
• External & Union Relations: Represent the company with government agencies, legal counsel, and advisors; facilitate dispute mediations and lead union negotiations within delegated authority.
• Internal Communication & Engagement: Oversee internal communications, foster employee engagement, and liaise with the Welfare Committee and employee representatives.
• Capability Building: Train and develop supervisors and ER team members in issue management, investigation techniques, and proper documentation.
• Reporting & Confidentiality: Report case statuses, risks, and resolution outcomes to management while strictly maintaining data privacy and access controls.

Qualifications & Experience:

• Education: Bachelor’s degree or higher in Human Resources, Law, Political Science, Business Administration, or a related field.
• Experience: Minimum 5 years of direct experience in Employee Relations (ER) or Labor Relations, with a proven track record of independently handling and resolving complex cases.
• Technical Knowledge: Strong knowledge of Thai Labor Law, along with solid skills in workplace investigations, evidence analysis, negotiation, and counseling.
• Process & Engagement Experience: Experience in developing ER processes, conducting supervisory training, managing internal communications, and driving employee engagement.