EMPLOYEE RELATIONS MANAGER

ABOUT LED MANAGEMENT TRAINING SERVICES

Established in 2009, LED Management Training Services is a growing workforce management company committed to responsible business practices, labor compliance, and fair treatment of employees.

We believe that a company's success is measured not only by its growth but also by the principles it upholds, the people it values, and the difference it makes. We take pride in maintaining high standards of integrity, accountability, and compliance while continuously improving our systems and services.

As we continue to grow, we are looking for professionals who share our values, embrace challenges, and want to contribute to building an organization we can all be proud of.

ABOUT THE ROLE

We are seeking a competent, dedicated, and results-driven Employee Relations Manager to lead our Employee Relations Department.

The successful candidate will oversee employee disciplinary cases, labor relations concerns, policy development, employee clearances, and exit-related accountabilities while ensuring compliance with Philippine labor laws and company policies. This position requires someone who can work independently, exercise sound judgment, and confidently handle complex employee relations matters.

Beyond technical expertise, we are looking for someone who takes ownership of their responsibilities, continuously seeks improvement, and is genuinely interested in growing with the organization.

KEY DUTIES AND RESPONSIBILITIES

1. Employee Discipline and Case Management

• Oversee the investigation, documentation, and resolution of employee disciplinary cases.
• Prepare, review, and issue Notices to Explain, Notices of Decision, preventive suspension notices, and other disciplinary memoranda.
• Ensure compliance with procedural and substantive due process requirements.
• Conduct administrative hearings and investigations involving employee misconduct, policy violations, and workplace concerns.
• Evaluate evidence, employee explanations, and investigation findings to recommend appropriate disciplinary actions.
• Maintain an organized monitoring system for pending, ongoing, and resolved cases.
• Ensure timely case resolution in accordance with company procedures.

2. Labor Relations and DOLE Compliance

• Represent the company in DOLE conferences, SENA proceedings, conciliation meetings, and other labor-related proceedings, as authorized.
• Prepare position papers, written explanations, and supporting documentation in coordination with management and legal counsel when necessary.
• Handle employee grievances, labor complaints, and employment disputes.
• Provide guidance to management and other departments on labor law compliance.
• Monitor developments in Philippine labor laws and DOLE regulations.
• Ensure compliance with applicable labor standards and employment regulations.

3. Policy Development and Employee Handbook Management

• Develop, review, and update company policies, disciplinary guidelines, and the Employee Handbook.
• Ensure company policies comply with Philippine labor laws and operational requirements.
• Recommend improvements to address recurring disciplinary concerns and operational challenges.
• Establish consistent disciplinary procedures and documentation standards.
• Coordinate with department heads regarding policy implementation and enforcement.
• Ensure proper communication of company policies to employees.

4. Employee Clearance, Exit Claims, and Accountabilities

• Oversee employee clearance processing, final pay coordination, and settlement of employee accountabilities.
• Ensure employee separation and clearance procedures comply with labor regulations.
• Coordinate with internal departments and clients regarding pending accountabilities and clearance requirements.
• Monitor the timely processing and resolution of employee exit claims.
• Review disputed accountabilities and recommend appropriate action based on supporting documentation.
• Establish effective monitoring systems for outstanding clearances, claims, and accountabilities.

5. Client Coordination and Employee Relations Support

• Coordinate with client representatives regarding disciplinary concerns, workplace incidents, and employment-related issues.
• Provide professional guidance and recommendations on disciplinary actions and case resolutions.
• Ensure employee concerns endorsed by clients are properly investigated, documented, and resolved.
• Maintain professional working relationships with client representatives while ensuring labor law compliance.
• Work closely with internal departments to address employee relations concerns and prevent recurring issues.

6. Department Management and Performance Monitoring

• Supervise and oversee the daily operations of the Employee Relations Department.
• Establish departmental performance standards, turnaround times, and key performance indicators (KPIs).
• Conduct regular performance evaluations and provide coaching to team members.
• Ensure the accuracy, completeness, confidentiality, and proper filing of employee relations documents.
• Prepare management reports covering disciplinary cases, labor complaints, clearances, and outstanding concerns.
• Identify process inefficiencies and implement improvements to strengthen departmental productivity.
• Ensure employee relations matters are handled efficiently, consistently, and within established timelines.

JOB QUALIFICATIONS

Education and Experience

• Bachelor's degree in Human Resource Management, Psychology, Business Administration, Legal Management, or a related field.
• At least 3 years of relevant experience in Employee Relations, Labor Relations, HR Compliance, or a related HR function.
• At least 1 year of supervisory or managerial experience is preferred.
• Experience in manpower outsourcing, staffing agencies, or companies managing large workforces is a strong advantage.
• Actual experience handling disciplinary cases, administrative investigations, and labor disputes is required.
• Experience representing employers in DOLE/SENA conferences is highly preferred.

Knowledge and Skills

• Strong working knowledge of Philippine labor laws, due process, and DOLE procedures.
• Excellent HR documentation, investigation, and policy-writing skills.
• Strong analytical, decision-making, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and capable of managing multiple cases simultaneously.
• Able to work independently with minimal supervision.
• Demonstrates professionalism, integrity, confidentiality, and sound judgment.
• Confident in handling difficult employee situations and labor-related discussions.
• Capable of balancing employee rights, company interests, and legal compliance.
• Strong leadership skills and a commitment to continuous improvement.