Employee Relations Specialist/Contractor Care Executive (US Shift)

Contractor Experience Associate

At Russell Tobin, our goal is to ensure that all candidates understand his or her value during the search for a new career opportunity, if offered and once working. Were so passionate about the candidate experience and are looking for someone who shares that passion, particularly when it comes to helping someone through one of the most important decisions of his or her life. That’s where you come in as the Candidate Engagement Associate!

Candidate responsibilities include:

• Build and manage relationships with candidates and act as main point of contact for issues, questions, and concerns.
• Provide issue resolution by acting as a single-point-of-contact to find answers and solve problems
• Deliver feedback to internal teams to continuously improve our candidate experience
• Educate our recruiters on what the candidates are looking for as they approach the end of their current role(s)
• Report issues effectively and escalate as needed
• Lead weekly check-in meetings
• Write progress reports and engagement summaries
• Provide detailed documentation of candidate conversations and issues
• Own issues through resolution and root cause identification, while documenting progress and providing updates
• Follow existing processes, communication, and issue tracking

Internal responsibilities include:

• Develop and maintain relationships with internal recruitment team and offshore support office
• Innovate new processes and improve existing processes as they relate to internal efforts and candidate experience
• Collaborate with the recruitment team to manage referrals and improve retention
• Pass potential leads onto relevant teams and recruiters
• Other duties as assigned

Required Qualifications:

• Minimum 1 year of experience in USA Staffing HR, Recruitment, account coordinator or a candidate / relationship driven role.
• Understanding of the different VMS portals used in the US staffing domain will be a plus.
• Proven success overseeing a volume of candidate/employee relationships (100+)
• Exceptional communication skills both written and particularly verbal
• Experienced in engaging with internal Stakeholders across client leadership, project teams, and operations
• Highly administrative – if it can be managed or organized, you want to do it
• Detail-oriented – able to catch the small stuff
• Team player - autonomous and have excellent follow through
• Able to adapt to a dynamic environment with an ever-changing workload
• Capable of owning projects by acquiring knowledge, sharing it with decision makers, executing in a timely manner, and producing quality outcomes