Employer and Learner Success Coordinator

Brief description of the role

You will provide proactive service and administrative support to employers and learners across Careerforce’s national network. As a key first point of contact, you will help make enrolment, reporting and support processes straightforward for the people we serve.

What Careerforce does

Careerforce supports employers across New Zealand to run workplace training programmes for the health, mental health, aged care, disability, social services, youth work, cleaning and pest management sectors.

We provide accessible programmes that enable staff to achieve nationally recognised qualifications while working. Our purpose is to enable the workforce to enhance people’s health and wellbeing.

Why work for Careerforce?

Our mahi helps strengthen the workforce that supports the health and wellbeing of New Zealanders.

Our kawa guide how we work:

• Kaitiakitanga: We uphold our responsibilities and deliver on our commitments.
• Manaakitanga: We respect and care for others, while protecting individual mana.
• Kotahitanga: We work together and share our knowledge to achieve a common goal.

We are looking for someone who connects with our purpose and brings these values to their work each day.

Where will you be based?

This role offers a flexible location and sits within our Employer Partnerships Team. You will work with colleagues across Careerforce to support employers and learners throughout Aotearoa.

What’s involved?

• Responding to learner and employer enquiries
• Resolving straightforward matters and directing complex queries to the right teams
• Processing enrolments and following up required information
• Supporting learner onboarding and sharing key information
• Maintaining employer and learner records in our CRM
• Supporting Gateway programme administration
• Preparing employer information and reports
• Providing first-level support for Aka Toi (our learning and assessment platform)
• Supporting learner events and engagement activities
• Working with teams to improve processes and service delivery

Our ideal candidate is...

You will enjoy helping people and creating a positive service experience. You will be comfortable managing a varied workload, following processes and keeping information accurate.

You will communicate with care and adapt your approach to the needs of employers and learners. You will also take initiative when resolving issues and look for practical ways to improve how services are delivered.

Your previous experience may have been in customer service, administration, education support or another service-based environment.

You will also need the following:

• NCEA Level 3 or an equivalent qualification
• At least two years’ experience in customer service, administration or support
• Experience managing a high volume of tasks
• Strong organisation and time-management skills
• A high level of accuracy in data entry and record keeping
• Clear written and verbal communication skills
• Confidence using Microsoft Word, Excel and Outlook
• A solutions-focused approach
• An ability to work well across teams
• Alignment with Careerforce’s purpose and values
• Experience using CRM systems, shared inboxes or similar digital tools (desirable)

Experience in education, vocational training or Gateway programmes would be an advantage, but is not essential.

A satisfactory Police check and Ministry of Justice check are required for this role. These checks will be undertaken following acceptance of an offer of employment.

If this sounds like you, then we would love to hear from you. Nau mai, haere mai.

Please submit your CV and cover letter through Seek. Tell us how your skills and experience match this role, and why you would like to join Careerforce.