Employment Services Manager

Overview

New Hope Services (NHS) is proudly celebrating 65 years of service to Southern Indiana and our extended service area. NHS has built the capacity to provide a full continuum of human services from child and family support through ability services. Our unique expertise in developing affordable housing allows us to also partner with the communities we serve to have an even greater positive economic and community development impact.

Supervisory Responsibilities:

• Responsible for the day-to-day operations and coordination of employment services
• Responsible for the supervision of Employment Consultants and Job Coach including hiring, training, service delivery, performance monitoring, and evaluation
• Assure that all program employees are adequately trained and qualified to provide efficient and effective services
• Schedule and supervise employment services staff in a manner that results in efficient delivery of services and that meets consumer needs

Responsibilities:

• Maintain client records, billing, and documentation in compliance with agency and regulatory requirements.
• Coordinate client meetings, referrals, admissions, exits, and related activities.
• Deliver services and support plans while ensuring client health, safety, and well-being.
• Oversee billing, documentation, budgeting, and fiscal management.
• Build and maintain community partnerships, including Vocational Rehabilitation.
• Manage a caseload and support staff to ensure efficient program operations.
• Respond to client, staff, and program needs, including emergencies.
• Participate in committees, training, and organizational initiatives.
• Follow agency policies, program requirements, and best practices.
• Perform other duties as assigned to support the mission of New Hope Services.

Required Skills & Abilities

• Valid driver's license, proof of insurance meeting company requirements, and reliable transportation for client transportation needs.
• Current or ability to obtain and maintain required certifications, including TB screening, CPI, CPR, First Aid, and Universal Precautions.
• Professional demeanor with the ability to build positive relationships with clients, coworkers, and community partners.
• Commitment to maintaining confidentiality of client and employee information.
• Strong communication, organizational, problem-solving, and time management skills.
• Flexible schedule to meet client and program needs.

Education/Experience

• Associate's or Bachelor's degree in Social Services, Human Services, or a related field preferred.
• Minimum of two years of experience in Employment Services.
• Proficient in Microsoft Office applications, including Word and Excel.
• Must successfully pass a criminal background check with no disqualifying findings and a pre-employment drug screen.
• Ability to maintain compliance with all agency, state, and federal requirements related to service delivery.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Occasionally required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and talk or hear.
• Occasionally required to lift and/or move up to 40 pounds.
• Specific vision abilities required include close vision and distance vision.

Access to Protected Health Information (PHI)

This position requires access to client Protected Health Information (PHI), subject to the minimum necessary and need-to-know standards. The position may also require limited access to employee PHI, as needed to perform assigned administrative responsibilities and in accordance with applicable privacy and confidentiality requirements.

Benefits

• Medical
• Dental
• Vision
• STD
• LTD - company paid
• Life Insurance - company paid
• Employee Assistance Program - company paid
• Accident & Critical Illness
• 401k - annual company match (% varies)
• Paid Vacation, Paid Sick Time, Paid Personal Days, Paid Holidays
• Cell phone reimbursement stipend
• Equal Opportunity Employer