EMS Quality Manager

Key Responsibilities

• Lead overall Quality Assurance and Quality Control activities for PCB assembly and electronics manufacturing operations.

• Ensure effective implementation and continual improvement of the company's Quality Management System (QMS).

• Maintain compliance with ISO 9001, IATF 16949 and applicable customer-specific requirements.

• Manage and support internal, customer and certification audits.

• Drive closure of audit observations, non-conformities and corrective/preventive actions.

• Lead investigation of internal and customer quality issues using structured problem-solving methodologies such as 8D, 5 Why, Fishbone Analysis and CAPA.

• Handle customer complaints, prepare RCA/8D reports and ensure timely closure of corrective actions.

• Monitor and improve quality performance across SMT, SPI, AOI, Reflow, Wave Soldering, Manual Soldering, Inspection and Testing processes.

• Establish and monitor key quality metrics including:

• First Pass Yield (FPY)

• Defect PPM

• Rejection and rework rates

• Customer complaints

• Process capability

• Supplier quality performance

• Implement and monitor Statistical Process Control (SPC) for critical manufacturing processes.

• Develop and maintain Control Plans, PFMEA, Process Flow Charts, Inspection Standards and Quality Procedures.

• Ensure compliance with applicable workmanship standards such as IPC-A-610 and J-STD-001.

• Review defects identified through SPI, AOI, X-Ray, visual inspection and functional testing and drive process improvements.

• Work closely with Production, Process Engineering, NPI and Maintenance teams to reduce process defects and improve yields.

• Support New Product Introduction (NPI) through quality planning, risk assessment, process validation and First Article Inspection.

• Ensure appropriate incoming, in-process and final inspection controls.

• Manage MRB activities, disposition of non-conforming material and implementation of corrective actions.

• Lead supplier quality improvement initiatives and coordinate with Purchase/Sourcing teams for supplier-related quality issues.

• Support supplier audits and supplier corrective action requests where required.

• Establish quality standards, sampling plans and acceptance criteria for incoming components, PCBs and finished assemblies.

• Drive initiatives for reduction of scrap, rework and Cost of Poor Quality (COPQ).

• Ensure proper control of calibration, measuring instruments and inspection equipment.

• Maintain quality documentation and records required for traceability and regulatory/customer compliance.

• Train and mentor Quality Engineers, Inspectors, AOI/SPI personnel and production teams on quality standards and workmanship requirements.

• Build a strong culture of quality ownership and continuous improvement across the organization.

Required Qualifications

• B.E. / B.Tech / Diploma in Electronics, Electrical, Instrumentation, Mechanical or related engineering discipline.

• 5-8 years of relevant experience in Electronics Manufacturing / EMS / PCB Assembly / Automotive Electronics.

• Strong understanding of:

• SMT assembly processes

• Solder Paste Printing

• SPI

• Pick-and-Place

• Reflow Soldering

• AOI

• Wave Soldering

• Manual Soldering

• PCB Assembly Inspection and Testing

• Practical knowledge of ISO 9001 and/or IATF 16949 quality systems.

• Experience in 8D, CAPA, RCA, 5 Why, Fishbone, PFMEA, Control Plan and SPC.

• Familiarity with IPC-A-610, J-STD-001 and electronics workmanship requirements.

• Good understanding of engineering drawings, BOMs, manufacturing documentation and inspection specifications.

• Experience handling customer audits, customer complaints and quality reviews.

• Strong analytical, documentation and problem-solving skills.

• Good communication and cross-functional coordination skills.

• Ability to independently lead quality improvement projects and manage a quality team.

Preferred Experience

Candidates with experience in one or more of the following will be preferred:

• EMS / Contract Electronics Manufacturing
• Automotive electronics manufacturing
• IATF 16949 certified organizations
• Customer quality / Supplier quality
• APQP / PPAP
• MSA and Process Capability Studies
• IPC certified manufacturing environments
• SMT process quality
• AOI / SPI process optimization
• X-Ray inspection of BGAs and electronic assemblies