Tata Consultancy Services
EMS / SLA Administrator
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Delhi, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Role: EMS Administrator
Required Technical Skill Set: EMS administrator, EMS tools - UCMDB, HP Service Manager, HP APM, NNMi
Desired Experience Range: 4-8 Years
Location: New Delhi
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Java developer who has worked on Websphere portal
- Must be MCA/M. Tech/B.Tech/B.E. with minimum of 4 years of relevant experience in managing EMS
- Will be working from office in shifts across 24*7
Good-to-Have
- administration of EMS Tools (HP Service Manager, HP APM, NNMi), UCMDB
Responsibility of / Expectations from the Role
1. Monitoring and administration of EMS Tools (OMI, OBR, Nagios/ APM/RUM/Diagnosticis/NNMi/NPS/Service Manager/UCMDB
2. SLA Administration like Preparation of SLA Reports (daily/weekly/monthly), ensuring SLA Data Availability in tools
3. Follow-up with teams for availability of SLA Data
4. Co-ordinate with Third Party Auditor for closure of SLA Audits
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