End User Computing (EUC Level -1) / Desktop Support Engineer - Level -1

Overview:
The Deskside Technician provides onsite support, troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripherals at corporate locations. The role involves resolving incidents, supporting connectivity, performing hardware/software services, and ensuring SLAs are met.

Job Type: Full-time, Onsite
Schedule: Mon- Fri | 9:00am - 5:00pm
Contract: B2B
Tenure: 1-year (Extendable)

Key Responsibilities:

• Provide first-level technical support to end users for hardware, software, and network-related issues.
• Perform laptop imaging and re-imaging, ensuring systems are configured according to organizational standards.
• Handle Operating System deployment using tools such as Microsoft SCCM, Microsoft Intune, and USB-based installations.
• Manage user accounts and access in Active Directory, including password resets, account unlocks, and group assignments.
• Support and troubleshoot issues related to Microsoft 365 (Outlook, Teams, OneDrive, etc.).
• Log, track, and resolve incidents and service requests using ticketing systems like ServiceNow and Jira.
• Perform basic network troubleshooting, including connectivity issues (LAN/Wi-Fi), IP configuration, and VPN support.
• Install, configure, and troubleshoot network printers, including driver setup and connectivity issues.
• Escalate complex issues to higher-level support teams when required.
• Maintain documentation of issues, resolutions, and standard operating procedures (SOPs).
• Ensure compliance with IT policies, security standards, and asset management processes.
• Collaborate with customers, departments, and teams to resolve issues.

Requirements / Qualifications:

• Experience: 3–5 years in EUC/Windows support.
• Strong knowledge of imaging tools, data backup/recovery tools (USMT).
• Expertise in Windows 7/10 deployment, upgrades, migrations, and system maintenance.
• Skills in hardware/software configuration, network connectivity, mobile computing, and backup/recovery options.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: 4.400,00€ - 4.750,00€ per month

Application Question(s):

• Are you elegible to work in Austria on a full-time role?

Language:

• German (Required)

Work Location: In person