End User Computing Lead

Job Title: End User Computing Lead

Location: Dublin (3 days per week onsite)

Salary: €85,000 – €105,000 + bonus and benefits

The Opportunity

Our client, a leading international business with c. 2,800 employees worldwide, is seeking an End User Computing Lead to join its Dublin-based Infrastructure Services & Security function.

You will own the delivery, support and continuous improvement of end-user IT services for a global workforce, leading a small team of two support analysts and taking responsibility for device management, Microsoft 365 services, patching and the overall user experience.

Key Responsibilities

• Lead the EUC team, balancing BAU support with project work within an ITIL-aligned framework
• Own and operate a global Microsoft 365 tenant (~3,000 users) including Teams, Exchange Online, SharePoint, OneDrive and Intune
• Lead endpoint and mobile device lifecycle management via Intune, plus M365 licensing and compliance
• Manage identity integration through Entra ID / Entra Connect
• Act as Level 3 escalation point and lead P1 Major Incident resolution, participating in the on-call rota
• Partner with Cyber Security to strengthen the security and resilience of workplace services

Skills & Experience

• 5+ years’ experience in End User Computing / Digital Workplace in an enterprise environment, including 2+ years in a lead role with M365 tenant accountability
• Experience leading or supervising a small technical team
• Strong expertise in Microsoft 365, Intune, Entra ID, Autopilot, SCCM and AVD/VDI
• Experience with M365 compliance, information governance and retention policies
• Strong PowerShell skills, including Microsoft Graph
• Solid grounding in Active Directory, Group Policy, DNS and DHCP
• Excellent communication and documentation skills

Desirable: Relevant degree (or equivalent experience); MS-102, MD-102, SC-300; ITIL Foundation

Eligibility

• Must live within a commutable distance of Dublin
• Must hold the relevant visa or permission to live and work in Ireland without restrictions

To apply or for a confidential discussion, please contact the Cpl recruitment team.