End User Computing Professional

Educational RequirementsBCA,Master Of Technology,Bachelor Of Technology,Bachelor of Engineering,BTech,Bachelor Of Science,Master Of EngineeringService LineCloud Infrastructure ServicesResponsibilities

• Provide L2 support for enterprise End User Computing (EUC) environments
• Manage and support Active Directory including user administration, group policies, access management, and directory services
• Administer and support Citrix environments for virtual application and desktop delivery
• Manage endpoint devices through Microsoft Intune for device enrollment, compliance, configuration, and application deployment
• Support SCCM for software distribution, patch management, imaging, and device administration
• Troubleshoot issues related to user access, endpoint configuration, application delivery, device policies, and system performance
• Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs
• Ensure endpoint security, compliance, and policy adherence across managed devices
• Support OS deployment, patching, upgrades, and routine maintenance activities
• Collaborate with infrastructure, security, networking, and service desk teams for issue resolution and operational support
• Maintain SOPs, knowledge base articles, and environment documentation

Preferred Skills:

• Technology->Infrastructure-DataCenter->enterprise computing ( citrix
• mosaic
• RFID
• VMware
• VDI support etc)>Citrix PVS
• Technology->Infrastructure-Server Administration->Active Directory
• Technology->EUC-Patching_and_Distribution->SCCM
• Technology->Server-Virtualization->Citrix XenServer->Citrix
• Technology->Enterprise Mobility Solution->MS Azure AD
• MS Azure RMS
• MS Intune