End-User Computing Specialist

TeraSky is a global technology solution integrator specializing in AI, Cloud, DevOps platforms and Data. Since 2010, we have helped more than 1,000 organizations adopt advanced technologies through over 4,000 complex deployments, including Kubernetes platforms, modern data environments, and Generative AI solutions. Our team of 300+ experts works closely with leading technology partners, including AWS, Microsoft, Google, and VMware, to design, implement, and operate scalable enterprise environments.

If you’re excited about working with leading experts, modern technologies, and complex, high-impact projects, TeraSky offers an environment where you can grow and make a real impact 🚀

We are looking for an experienced End-User Computing Specialist, to assist organizations on their journey to the digital workspace.

Our goal at TeraSky EUC is to help organizations achieve the best user experience in the IT workspace. We strive to embrace the latest EUC technologies and to provide our customers with the best possible solutions for their users' workspace.

As the challenge of IT departments keeping up with their users' requirements is growing, more and more organizations are making their journey to the Digital Workspace. We are here for them to provide the guidance and experience we've gathered through the years in the IT industry.

We've built our team upon values such as quality and reliability and we are searching for someone who shares these values and seeking to be part of a growing and innovative company.

What you will do:

As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:

• Plan and architect EUC solutions from the infrastructure level to the end-user device level
• Integrate best practices, evolving technologies, and EUC platforms such as VDI, Terminal, DAAS workspaces, and overall Enterprise Mobility
• Create High & Low-level design documents, including procedures documentation
• Installation and configuration of EUC solutions as part of the project scope
• Build work plans, setting deadlines for various projects, and lead them to execution
• Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
• Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
• Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
• Provide maintenance activities as part of a scheduled maintenance window during business hours and non-business hours if required
• Take ownership of patching and upgrade projects for EUC environments in various organizations

Requirements:

• 3+ years of experience in maintaining and working in enterprise Microsoft environments
• Previous experience with VDI / Terminal infrastructure
• Strong experience with Horizon by Omnissa
• Strong experience with building and managing end-user policies using GPO's
• Strong experience with Image creation for desktops and other EUC platforms
• Virtual infrastructure knowledge and experience preferably VMware vSphere
• Strong experience with troubleshooting complex user workspace issues
• Passionate about technology and solving problems
• Self-driven learner motivated to embed process improvements and proactive troubleshooting
• Excellent time-management skills and the ability, and willingness, to multitask
• Great face-to-face support and customer care, strong interpersonal skills, proactive approach, and attention to detail
• Security clearance- Advantage
• Previous experience with SCCM / BigFix solutions - Advantage
• Previous experience with MDM / EMM solutions - Advantage
• Driver's license required
• Fluent English, both written and spoken, is required