END-USER IT SUPPORT ENGINEER (3 different location and time)

1. End-User IT Support Engineer – Tuas | 8:00 AM – 5:00 PM

Headcount: 1
Salary: $2,700 - $2,900
Working Hours: Monday to Friday
Employment Type: 1-Year Contract

2. End-User IT Support Engineer – Tuas | 8:00 AM – 4:30 PM

Headcount: 1
Salary: $2,800 - $3,000
Working Hours: Monday to Friday
Employment Type: 1-Year Contract

Job Summary

We are looking for an End-User IT Support Engineer to provide day-to-day IT support, manage end-user devices and assets, and ensure timely resolution of IT incidents and service requests.

Key Responsibilities

• Follow Request, Incident and Problem Management processes.
• Update and resolve assigned IT tickets within the required timelines.
• Assess and apply appropriate resolutions based on the Knowledge Base.
• Ensure all incidents and requests meet the stipulated SLAs.

Mobile Device Management

• Deploy mobile devices such as phones and tablets to users.
• Configure and manage corporate Mobile Device Management (MDM) software.
• Troubleshoot mobile device-related issues.

Print Management

• Perform basic maintenance and troubleshooting for printers, copiers and label printers.
• Coordinate with service providers for servicing, including toner and waste cartridge replacement.
• Maintain toner inventory records.

Asset Management

• Coordinate with authorised service providers for hardware repairs.
• Test and prepare new machines using the company's latest OS image.
• Perform asset tagging and update the asset database.
• Support disk wiping and hardware disposal activities.

Other Support Assignments

• Support ad-hoc IT projects and deployments.
• Assist with meeting room management and IT support.
• Provide on-site IT support at designated company premises when required.

Requirements

• Minimum 1–2 years of continuous relevant experience in IT support.
• Diploma or equivalent qualification.
• Excellent customer service and interpersonal skills.
• Able to communicate clearly with both technical and non-technical users, verbally and in writing.
• Good knowledge of Microsoft Office and Google Workspace applications.
• Basic understanding of network protocols.
• Good understanding of web conferencing and mobility technologies.
• Experience working in a GMP-validated environment will be an advantage.

3. End-User IT Support Engineer – Alexandra Point

Headcount: 1
Salary: $3,000 - $3,200
Working Hours: Monday to Friday, 8:15 AM – 6:00 PM
Employment Type: 1-Year Contract

Job Summary

We are looking for an End-User IT Support Engineer to provide day-to-day IT support, manage end-user devices and assets, and ensure timely resolution of IT incidents and service requests.

Key Responsibilities

• Follow Request, Incident and Problem Management processes.
• Update and resolve assigned IT tickets within the required timelines.
• Assess and apply appropriate resolutions based on the Knowledge Base.
• Ensure all incidents and requests meet the stipulated SLAs.

Essential IT Support

• Provide IT support to the Chairman's Office and its staff.
• Support meeting room setup and related IT requirements.
• Assist with ad-hoc project deployments.
• Provide on-site IT support at designated company premises when required.

Mobile Device Management

• Deploy mobile devices such as phones and tablets to users.
• Configure and manage corporate Mobile Device Management (MDM) software.
• Troubleshoot mobile device-related issues.

Print Management

• Perform basic maintenance and troubleshooting for printers, copiers and label printers.
• Coordinate with service providers for servicing, including toner and waste cartridge replacement.
• Maintain toner inventory records.

Asset Management

• Coordinate with authorised service providers for hardware repairs.
• Test and prepare new machines using the company's latest OS image.
• Perform asset tagging and update the asset database.
• Support disk wiping and hardware disposal activities.

Requirements

• Minimum 2–3 years of continuous relevant experience in IT support.
• Excellent customer service and interpersonal skills.
• Able to work independently with minimal supervision.
• Able to communicate clearly with both technical and non-technical users, verbally and in writing.
• Good knowledge of Microsoft Office and Google Workspace applications.
• Basic understanding of network protocols.
• Good understanding of web conferencing and mobility technologies.

Pay: $2,700.00 - $3,200.00 per month

Work Location: In person