End User Service Engineer(Hedge fund, 45k)

The role of End User Service Engineer in the financial services industry in Hong Kong focuses on providing technical support and solutions for end-user systems.

Client Details

We are working with a leading global multi-strategy investment management platform focused on delivering consistent risk-adjusted returns across various market environments.

Description

As an End User Service Engineer, your main responsibilities will include:

• Provide technical support to a global user base, including investment professionals, technology teams, and corporate functions.
• Deliver white-glove support for senior executives and business leadership.
• Monitor, maintain, and troubleshoot Windows infrastructure, desktop platforms, virtual desktops, and enterprise applications.
• Support and administer Microsoft 365 services and Windows environments.
• Desktop modernization and cloud migration initiatives
• Endpoint management programs
• Office expansion and relocation projects
• Collaboration and workplace technology deployments
• Support conference rooms, audio-visual systems, and executive meetings/events.
• Manage and resolve incidents and service requests through ITSM platforms.
• Collaborate closely with infrastructure, security, networking, and engineering teams to improve service quality and user experience.
• Contribute to automation initiatives through scripting and process improvements.
• Participate in a globally distributed support model, providing coverage across multiple office locations.

Profile

A successful End User Service Engineer should have:

• Experience providing executive and C-level technical support.
• Strong experience supporting Windows 10/11 and macOS environments.
• Hands-on experience with Microsoft 365 administration and Windows systems administration.
• Experience with PowerShell scripting and automation.
• Experience supporting AV technology, conference rooms, and meeting environments.
• Exposure to Citrix Cloud, XenDesktop, or XenApp environments.
• Exposure to Microsoft Azure administration, including endpoint, Exchange, and VDI technologies.
• Experience working with ticketing and service management platforms such as ServiceNow.
• Familiarity with endpoint management solutions, including Microsoft Intune and Jamf.
• Strong communication and stakeholder management skills.
• Demonstrated ownership, accountability, and problem-solving capabilities.
• Bachelor's degree or equivalent experience.

Job Offer

If you are interested in this opportunity, we encourage you to apply.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Agnes Chow on +85225306125.