End User Support

Location: Gurgaon (Work from Office)
Experience: 2 to 4 Years

Job Summary

We are looking for a proactive and customer-focused End User Support Engineer to provide technical assistance and support to end users. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and hands-on experience in desktop/laptop support.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain operating systems and business applications.
• Manage user accounts, email configurations, and access-related issues.
• Respond to and resolve IT support tickets within defined SLAs.
• Coordinate with internal teams and vendors for issue resolution.
• Ensure timely asset management and inventory tracking.
• Support end users both remotely and onsite.

Required Skills

• 2+ years of experience in End User Support/Desktop Support.
• Strong knowledge of Windows Operating Systems and MS Office Suite.
• Hands-on experience with hardware and software troubleshooting.
• Basic understanding of networking concepts.
• Experience with ticketing tools and IT support processes.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.

Preferred Qualifications

• Graduate in any discipline. BE / BTECH
• Relevant certifications will be an added advantage.

Location

Gurgaon (Work from Office)

Keywords: End User Support, Desktop Support Engineer, IT Support, Technical Support, Helpdesk, Windows Support, Hardware Troubleshooting, Gurgaon Jobs.