End User Support

Role & responsibilities

• Work on Trading Operations with regular interaction with dealers/traders/business heads locally for EUS support.
• Act as a first point of contact for local regulators and exchange inquiries.
• Ensure excellent 24x7 operations of core mission-critical Trading application stack.
• Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.
• Ensure that the IT estate is instrumented and monitored effectively.

Preferred candidate profile

• Experience working for NSE-IX supported business and back office.
• Degree in Computer Science, Software Engineering or IT related area
• Must have infra support on-prem support experience.
• Must have exposure to working directly other project stakeholders as needed.
• Prefer candidates with regional experience.
• Knowledge on Exchange Regulations & Compliance is an added benefit.
• Handling IT system and audits for local compliance.
• Open to permanently relocate to Gujarat preference is right fit to the role.
• At-least 6-8 years of experience in EUS support with front office.
• ITIL process adherence (change, release, incident, problem management)
• Good communication and technical skills like PC troubleshooting, Server patching, Rack and Stack of server devices.