End User Support Engineer

Roles and Responsibilities :

• Provide technical support to end users through phone, email, or in-person interactions.
• Troubleshoot and resolve desktop issues related to hardware and software problems.
• Collaborate with other teams to identify root causes of recurring issues and implement solutions.
• Document all incidents, resolutions, and follow-up actions in a timely manner.

Job Requirements :

• 1-2 years of experience in end user support or IT support role.
• Strong knowledge of Windows operating systems, Active Directory, Outlook configuration, and basic networking concepts.
• Excellent communication skills for effective issue escalation when necessary.