End User Support Engineer

Noventiq is a leading global solutions and services provider in digital transformation and cybersecurity. We enable, facilitate, and accelerate digital transformation for our customers by connecting organizations with best-in-class IT vendors, alongside our own services and proprietary solutions.

We are looking for an End User Support Engineer / Field Engineer to provide onsite and remote IT support to employees and ensure reliable day-to-day workplace technology services.

Key Responsibilities

• Provide onsite and remote technical support for laptops, desktops, mobile devices, Microsoft 365 applications, VPN, printers, and other workplace technologies.
• Diagnose and resolve hardware, software, connectivity, access, and performance issues.
• Prepare, configure, deploy, replace, and maintain employee devices throughout their lifecycle.
• Support device management and compliance using tools such as Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Microsoft Defender, and BitLocker .
• Support office IT infrastructure, including Wi-Fi, LAN connectivity, meeting-room equipment, printers, and video-conferencing systems.
• Perform basic user-access administration, including password resets, account unlocks, MFA support, and Microsoft 365 license assignments.
• Maintain accurate IT asset and support records and coordinate hardware repairs or vendor support when required.
• Escalate complex infrastructure, application, or security issues to the appropriate teams.

Requirements

• 3+ years of experience in end-user computing, desktop support, field support, or workplace IT support.
• Good knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive , laptops, desktops, mobile devices, and common peripherals.
• Working knowledge of Microsoft Intune, Entra ID / Azure AD, Active Directory, Autopilot, Defender, BitLocker, and MFA .
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN .
• Experience working with an IT service-management platform such as ServiceNow, Freshservice, ManageEngine, or similar .
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work independently onsite and provide hands-on support when required.

Nice to Have

• Microsoft 365, ITIL, CompTIA A+, or similar certification.
• Experience supporting executives, remote employees, meeting-room technologies, or distributed offices.
• Basic PowerShell knowledge.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.