Pacer Group

Job Title: End User Support Engineer (Desktop Support Engineer)
Location: San Antonio, TX
Work Arrangement: Onsite
Employment Type: Contract
Duration: 6+ Months
Domain: Enterprise Information Technology
Pay Rate: $27.00/hr
Application Deadline: October 20, 2026
SKILLS REQUIRED
Primary (Must-Have):
<ul>
<li>Windows &amp; macOS Operating Systems | Advanced Deskside Support
</li>
<li>Microsoft Intune | SCCM / MECM Endpoint Management
</li>
<li>Active Directory | Group Policy | Entra ID
</li>
<li>Hardware Troubleshooting | Image Deployment &amp; Asset Lifecycle
</li>
<li>ServiceNow Ticketing &amp; Incident Management
</li>
</ul>
Secondary (Good to Have):
<ul>
<li>Enterprise Network Connectivity Troubleshooting
</li>
<li>IT Service Management (ITSM) Frameworks &amp; SLA Compliance
</li>
<li>Vendor &amp; Third-Party Support Coordination
</li>
</ul>
POSITION OVERVIEW
The End User Support Engineer sits within the Enterprise IT Department, reporting to IT Operations Leadership. This professional solves critical business continuity challenges by delivering reliable, high-quality end user computing support and resolving complex hardware, software, and desktop issues. By ensuring seamless technical operations, this role minimizes downtime and drives efficiency across onsite enterprise workflows.
ROLES &amp; RESPONSIBILITIES
<ul>
<li>Provide Level 1 and Level 2 desk-side and remote technical support for end user computing services during designated business hours.
</li>
<li>Diagnose, troubleshoot, and resolve hardware, software, operating system, network connectivity, and peripheral issues in a timely and professional manner.
</li>
<li>Perform installations, configurations, upgrades, repairs, backups, and routine maintenance of desktops, workstations, laptops, and associated equipment.
</li>
<li>Log, track, document, and resolve incidents and service requests using the ServiceNow platform.
</li>
<li>Execute user onboarding and offboarding activities, including workstation setup, account access enablement, and asset handover.
</li>
</ul>
BENEFITS
Medical | Dental | Vision | 401(k)
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

End User Support Engineer (Desktop Support Engineer)

End User Support Engineer (Desktop Support Engineer)

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