End User Support Engineer Level 2

Overview

Join our dynamic team as an End User Support Engineer and become the vital link between technology and users! In this energetic role, you will deliver exceptional technical support to ensure seamless operation of hardware, software, and network systems for end users. Your expertise will empower employees to work efficiently, troubleshoot issues swiftly, and maintain a productive IT environment. This position offers an exciting opportunity to develop your skills in a fast-paced, collaborative setting while making a tangible impact on daily business operations.

Site Address:

400 NE Mother Joseph Pl, Vancouver, WA 98664

Requirement:

• US Citizen/Active Green Card
• 1st shift, 8a-5p (with possible flexibility for 2nd in the future) If they are not open at all to 2nd, you can still send them, just please notate that.
• Healthcare/Hospital Setting/HIPAA experience a major plus!
• Must clear a background check

Duties

• Provide comprehensive technical support to end users across various devices including desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware issues such as computer hardware failures, equipment setup, and device configuration.
• Resolve software problems related to operating systems (Windows, Linux), applications (Microsoft Office), and specialized software.
• Assist with network troubleshooting including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN connections, and Active Directory management.
• Manage help desk tickets efficiently using help desk systems, documenting issues clearly and tracking resolutions.
• Support IT infrastructure by configuring group policies (GPO), managing user accounts in Active Directory, and supporting Windows Server environments.
• Collaborate with team members on technical troubleshooting support for network issues, equipment upgrades, and system maintenance to ensure minimal downtime.

Requirements

• Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts such as TCP/IP, LAN, DNS, VPNs, and TCP protocols.
• Proficiency in Windows support (including Windows 10/11), Microsoft Office suite, Linux operating systems, and basic computer hardware troubleshooting.
• Familiarity with help desk systems for customer support ticket management and issue tracking.
• Knowledge of Active Directory management for user account provisioning and GPO configuration.
• Strong communication skills to effectively assist end users with technical issues while maintaining excellent customer service standards.
• Ability to analyze problems quickly and develop effective solutions through technical troubleshooting support.
• Experience supporting mobile devices and operating systems is a plus.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous but not mandatory.

Embark on a rewarding journey where your technical expertise drives productivity and user satisfaction! We’re committed to fostering a vibrant work environment that supports your growth while delivering top-tier IT support services across our organization.

Pay: $25.00 - $27.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• Healthcare/Hospital Setting/HIPAA experience a major plus!

Work Location: In person