End User Support Level 1

Overview

Join our dynamic IT support team as an End User Support Level 1 specialist, where your enthusiasm and technical expertise will empower users to navigate their digital environments seamlessly. In this energized role, you will be the first point of contact for end users experiencing hardware, software, or network issues. Your proactive approach and problem-solving skills will ensure smooth operations across diverse operating systems and platforms, fostering a productive and positive user experience. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment dedicated to technological excellence.

Duties

• Provide frontline technical support to end users via help desk channels, addressing issues related to operating systems such as Windows, macOS, and Linux.
• Troubleshoot software problems including Microsoft Office applications and other enterprise tools, ensuring quick resolution to minimize downtime.
• Assist users with computer hardware setup, configuration, and maintenance, including peripherals and network devices.
• Support network connectivity issues by configuring VPN access, troubleshooting LAN/WAN problems, and managing firewall settings.
• Utilize ServiceNow, Jira, and BMC Remedy to log incidents, track support tickets, and document resolutions efficiently.
• Resolve desktop support requests by diagnosing hardware failures or software conflicts and guiding users through resolution steps.
• Collaborate with team members on complex issues involving computer networking or security protocols to ensure comprehensive support.

Skills

• Strong knowledge of operating systems including Windows, macOS, and Linux environments.
• Proficiency in troubleshooting software applications such as Microsoft Office Suite.
• Experience with computer networking concepts like LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and general network security practices.
• Familiarity with help desk tools such as ServiceNow, Jira, and BMC Remedy for incident management.
• Excellent communication skills to clearly explain technical solutions to non-technical users.
• Ability to perform basic hardware repairs and configurations on desktops and peripherals.
• Understanding of IT support best practices in customer service-oriented environments.

This role is perfect for motivated individuals eager to grow their technical expertise while delivering exceptional support that keeps our digital workplaces running smoothly!

Pay: $20.00-$22.00 per hour

Language:

• French (required)

Work Location: In person