End User Support (Property Management)

About the role

E.C. Fix Technology Limited is seeking an End User Support (Property Management) specialist to join our dynamic team on a full-time basis. This role is based in the Central and Western District and offers the opportunity to provide essential technical support to end users whilst contributing to the smooth operation of our property management systems and infrastructure.

As End User Support, you will be the first point of contact for users experiencing technical difficulties, delivering prompt, professional assistance to minimise downtime and maintain productivity. This position is crucial in ensuring that our property management clients receive exceptional technical support, enabling them to focus on their core business operations.

Key responsibilities

• Provide first-line technical support to end users via multiple channels (phone, email, ticketing systems)
• Troubleshoot hardware and software issues related to property management systems and applications
• Diagnose and resolve technical problems efficiently, escalating complex issues to senior technical teams when necessary
• Document all support tickets and maintain accurate records of issues, resolutions and follow-up actions
• Install, configure and maintain hardware components and peripherals for end users
• Provide user training and guidance on property management software features and best practices
• Perform routine system maintenance, updates and patches across end-user devices
• Liaise with property management teams to understand business requirements and technical constraints
• Maintain professional communication with end users throughout the support process, ensuring customer satisfaction
• Contribute to the development of support documentation, FAQs and knowledge base articles

What we're looking for

• Proven experience in end-user support, helpdesk or technical support roles, preferably within property management, facilities or related industries
• Strong knowledge of hardware components, peripherals and basic networking concepts
• Familiarity with property management software systems and applications is highly desirable
• Proficiency in troubleshooting Windows and/or macOS operating systems
• Experience with ticketing systems and remote support tools
• Excellent customer service skills with the ability to communicate technical concepts in user-friendly language
• Strong problem-solving abilities and logical thinking skills
• Ability to manage multiple support requests and prioritise workload effectively
• Relevant IT qualifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent certifications are advantageous
• Patience, professionalism and a commitment to delivering high-quality user support
• Flexibility to adapt to evolving technology and willingness to engage in continuous learning

What we offer

At E.C. Fix Technology Limited, we value our employees and are committed to providing a supportive and rewarding work environment. We offer competitive compensation packages, ongoing professional development opportunities and the chance to work with cutting-edge technology within the property management sector. Our team culture emphasises collaboration, innovation and excellence, with clear pathways for career progression. We provide access to training programmes and certifications to help you advance your technical skills. Additionally, we maintain a healthy work-life balance through flexible working arrangements where feasible, and we are committed to creating an inclusive workplace that welcomes diverse backgrounds and perspectives.

About us

E.C. Fix Technology Limited is a leading provider of technology solutions and support services specialising in the property management sector. With a commitment to delivering reliable, high-quality technical services, we support numerous organisations across the region in maintaining their IT infrastructure and systems. Our mission is to empower businesses through innovative technology and exceptional customer support. We pride ourselves on our expert team, our dedication to client success and our continuous pursuit of excellence. As a growing company, we invest in our people and foster a culture of professional development, collaboration and integrity.

Apply now

If you are a dedicated technical support professional with a passion for delivering excellent customer service and possess the skills outlined above, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and interest in this role. Join E.C. Fix Technology Limited and become part of a team that makes a real difference in the property management industry.