End User Support Specialist

We are seeking an experienced End User Support Specialist to join a dynamic, forward-thinking ICT team dedicated to driving key digital workplace initiatives and cloud integration for our Federal Government client.

Play a vital role in enabling workforce productivity and supporting major IT transformation projects, including Microsoft 365 optimisation, Azure integration, and modern endpoint security enhancements.

Responsibilities:

• Deliver high-quality second-line technical support and troubleshooting across desktops, laptops, mobile devices, and peripherals to ensure uninterrupted service delivery.
• Provision, configure, and maintain operating systems, modern endpoints, standard software packages, and device imaging workflows.
• Manage endpoint security measures-including antivirus, encryption, and access controls-while supporting incident response and vulnerability mitigation.
• Execute routine system updates, security patches, and upgrades in line with organisational IT policies and industry compliance standards.
• Drive continuous improvement by delivering user training, crafting clear documentation/user guides, and supporting cloud adoption initiatives (Azure and M365).
• Maintain accurate IT asset management, lifecycle tracking, and software licensing compliance while collaborating with cross-functional network and infrastructure teams.

Skills & Experience

• Strong proficiency in Microsoft 365, Azure Cloud environments, Windows OS, modern endpoint management (Intune/SCCM), device imaging, and endpoint security tools.
• Proven track record in an IT Support or End User Computing role, preferably within a complex Federal Government or enterprise environment.
• Excellent problem-solving abilities, exceptional customer service skills, and the capacity to deliver clear technical guidance to non-technical users.

Eligibility & Clearance Requirements

• Security Clearance: Due to the nature of this environment, candidates must hold a current Baseline

How to Apply

To express your interest in this exceptional opportunity, please click "Apply Now" and submit your updated resume (in Word format).

For a confidential discussion or to learn more about our Federal Government project pipeline, please contact Justin on [02 5109 0902](tel:02 5109 0902).