End User Support Technician

End User Support Technician****Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level****

Ready to take your IT support career to the next level?

We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.

What You’ll Be Doing As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

• Supporting enterprise IT devices, systems, and infrastructure
• Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
• Installing, configuring, monitoring, and maintaining IT environments
• Managing incidents and service requests through ticketing systems
• Performing upgrades, preventative maintenance, and emergency support tasks
• Deploying software and hardware across user environments
• Supporting remote sites when required, as travel may be involved
• Assisting users with onboarding and IT orientation
• Contributing to technical documentation and process improvements
• Ensuring security and compliance standards are maintained

What We’re Looking For Technical Skills & Experience

• 3-4+ years’ experience in Desktop / PC Support
• Strong experience supporting Windows 11 environments
• Experience with ITSM / ticket management platforms, with ServiceNow highly regarded
• Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
• Exposure to enterprise IT environments and infrastructure support
• Strong troubleshooting and analytical skills
• Ability to work independently and manage competing priorities
• Certificate-level IT qualification or equivalent experience

About You You’re someone who:

• Loves solving technical challenges
• Delivers exceptional customer service
• Communicates confidently with both technical and non-technical users
• Thrives in fast-paced environments
• Is proactive, adaptable, and eager to learn new technologies
• Enjoys being part of a collaborative, high-performing team

Why This Opportunity?

• Long-term 12+ month contract with the opportunity for an ongoing or renewable contract
• Enterprise-scale technology environment
• Opportunity to work with global IT teams
• Varied and engaging technical work
• Supportive team culture
• Sydney CBD based and onsite

Apply now by clicking the apply button or reach out directly to Christina at [email protected] to find out more!