Endpoint Engineer

About People Inc.

People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.’s more than 40 iconic brands include PEOPLE, Food & Wine, Travel + Leisure, Better Homes & Gardens, Verywell, Allrecipes, REAL SIMPLE, Investopedia, and Southern Living. People Inc. is based in New York City.

Meredith India Services Private Limited (a People Inc. Subsidiary)

Based out of Bengaluru, Meredith India Services Private Limited (a People Inc. subsidiary) partners across an array of functions. Product & Technology, Analytics, Research, Finance, Operations, HR, and Audit are some of our channels in delivering value to enable a scalable component and drive value to millions. Our teams work across disciplines to innovate, challenge the status quo, and collaborate in fostering an ecosystem that promotes a culture of learning and growth. We strive to drive results for our company, our customers, our audience, and our People!

Our Core Values:

• Champion Accountability
• Respect
• Expect Integrity
• Act Now, Not Later
• Make it Matter

Job Summary:

The Endpoint Engineer 1 is responsible for deploying, maintaining, and troubleshooting a range of enterprise endpoints and desktop technologies. This role supports internal People Inc. employees by ensuring a seamless, efficient, and enjoyable end-user technology experience. The analyst works across platforms to implement best practices in system configuration, security, and performance, while also serving as a key point of contact for escalated technical issues.

Primary responsibilities:

• Provide L3 desktop support with effective and timely troubleshooting of complex issues in macOS and Windows OS, that can be related to (but not limited to):

Networking and security

OS migration, provisioning, and deployment

Software deployment, packaging, and installation

Hardware based issues

Virtual environments.

• Generate custom application packages, automations and deployments.
• Assist in operating system and third-party patch management to ensure compliance with security standards.
• Continuously monitor the environment for issues, adoption rates, non-compliance, and generate detailed reports to share insights and findings.
• Manage certificate securities, including encryption and decryption, and privileged access management.
• AI-Driven Endpoint Operations & Automation: Leverage automation and AI-assisted analysis to identify endpoint compliance gaps, proactively reduce incident volume, and accelerate troubleshooting and application packaging/deployment workflows across Intune and Jamf to improve security posture and end-user experience.
• Maintain clear and proactive communication with end users, keeping them informed on the progress, actions taken, and expected resolution timelines.
• Ensure all issues and changes are properly logged, while updating and maintaining process documentation.

Mandatory Skills:

• Bachelor’s degree in engineering (B.E./B.Tech.) with 3-5 years of relevant experience.
• Strong expertise in enterprise desktop technologies for both Windows and macOS environments.
• Hands-on experience with endpoint management tools such as Microsoft Intune, Jamf Pro.
• Proficient in application packaging tools like Patch My PC, Microsoft Win32 Content Prep Tool, AutoPkg, Packages.app, and Installomator.
• Familiar with security platforms such as Rapid7 and CrowdStrike.
• Basic scripting skills in PowerShell and shell (bash, zsh) for automation and system configuration.
• Understanding of managing virtual desktop infrastructures like Microsoft CloudPC, AWS Workspaces and Google Cloud Platform (GCP).
• Excellent communication skills with the ability to clearly convey technical information.
• Strong analytical and problem-solving abilities to resolve complex technical issues efficiently

Good to Have:

• Basic understanding of Terraform or other IaC tools.
• Certification in modern desktop management (MD-101TOO-A) is preferred.
• Certification in Jamf (Jamf 100, Jamf 200, Jamf 300).
• Certification in ITIL v4

What will you learn in this job?

You will get to learn about Online advertising and how things work in publishing industry. You will understand what different ad products there and how different advertisers use them.

Designation: Endpoint Engineer, 1

Working Hours: 1 PM – 10 PM IST

Work Location: Ecoworld, Bengaluru