Endpoint Security Engineer

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Endpoint Operations Engineer / Endpoint Management Specialist

We are seeking an experienced Endpoint Operations Engineer / Endpoint Management Specialist with expertise in SCCM/MECM, Microsoft Intune, JAMF, Windows, macOS, EUC, Desktop Engineering, Endpoint Management, IT Operations, and Service Management.

Key Responsibilities

• Provide L3 Endpoint Support, troubleshooting, Incident/Problem Management, RCA, and continuous service improvement.
• Manage Windows, macOS, mobile, physical and virtual endpoints using SCCM/MECM, Intune, JAMF, MobileIron/Ivanti, Active Directory, GPO, Entra ID, Autopilot and WSUS.
• Develop PowerShell automation and scripts for endpoint management, deployment, troubleshooting, and repetitive tasks.
• Support OS Imaging, device provisioning, software deployment, application packaging, MSI, patch management, compliance, and endpoint lifecycle management.
• Perform QA, compatibility, functional, regression, application and deployment testing.
• Analyze incident trends, ticket data, service health, KPIs, deployment success, patch posture, and device compliance.
• Create runbooks, test cases, documentation, dashboards, reports, and service health scorecards.
• Support Change Management, Release Readiness, ITIL processes, ServiceNow, Jira, stakeholder coordination, and continuous improvement.