Endpoint Security L1 & L2 Support (Antivirus & Encryption)

Job highlights

• Support asset onboarding and offboarding from endpoint protection platforms. Key Skills & Certifications: . 5 to 7 years of experience with Trend Micro Apex One,Symantec,or equivalent EDR / XDR platforms
• Trend Micro Certified Professional Apex One
• Microsoft Defender for Endpoint Certified
• Good understanding of endpoint hardening,patching,and encryption controls

Key Responsibilities:

• Deploy and manage antivirus agents (e.g., Trend Micro) across all managed endpoints.
• Ensure real-time protection, policy enforcement, and consistent update of virus definitions.
• Administer full-disk encryption solutions and handle decryption requests.
• Investigate malware infections, quarantine events, and initiate remediation workflows.
• Review endpoint health and compliance dashboards and generate periodic reports.
• Work with EUC teams to enforce USB control, device lockdown, and application whitelisting.
• Assist L3 with policy rollouts, tuning signatures, and creating exception lists.
• Perform forensic artifact collection from infected endpoints as per IR protocols.
• Participate in root cause analysis of repeated infections and provide corrective action inputs.
• Support asset onboarding and offboarding from endpoint protection platforms.

Key Skills & Certifications:

• 5 to 7 years of experience with Trend Micro Apex One, Symantec, or equivalent EDR/XDR platforms.
• Good understanding of endpoint hardening, patching, and encryption controls.
• Familiarity with secure device lifecycle management.

Certifications:

• Trend Micro Certified Professional Apex One
• Microsoft Defender for Endpoint Certified
• CompTIA CySA+ optional