Endpoint Specialist

About the role

The Specialist, IT Infrastructure—Endpoint Support is responsible for installing, maintaining, upgrading, and continuously enhancing the site's operating environment. This role ensures the infrastructure's ongoing reliability, performance, and security. Responsibilities include monitoring and maintaining the operating environments, responding to incidents and problems, planning for growth, and deploying new technologies. The Specialist will design, install, configure, maintain, and test PC/server operating systems, networks, and related utilities and hardware.

Key responsibilities

• Manage an enterprise-sized solution base of more than 8,000 endpoints
• Provide technical support and perform maintenance, upgrade/install application or operating system software and hardware
• Provide 1st level security solution support ensuring specified service levels are met
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, hardware/software and services
• Lead projects and change management initiatives
• Troubleshoot issues reported by users and support access to services
• Provide input to and work with the larger security team members to develop and refine additional monitoring content and use cases
• Keep and relay detail status reports of daily/weekly/monthly activity

About you

• 10 years of relevant experience in a similar role or industry
• Bachelor's Degree or consideration of an equivalent combination of education and experience
• Knowledge of computer operations/Windows OS (server and client) and the desktop operating environment
• Knowledge of networking
• Strong knowledge of end-point security management tools and processes
• Strong knowledge of Information Security
• Intermediate level of understanding in Project Management as well as Change Management
• Knowledge of IT requirements for an end to end solution, including security, business continuity and disaster recovery
• Strong leadership skills and ability to work in a team environment
• Strong analytical, troubleshooting and problem solving skills