Energy Utility Manager

About Us Denver International Airport (DIA) has a promotional opening for an ADA and Customer Relationship Program Manager. You will provide professional and supervisory work over ADA and customer relationship program staff, provide leadership, program direction and long range and short term planning for the ADA and customer service areas; direct program design, policy development, and performance criteria for program operations, and make budgetary and resources allocation decisions.

About Our Job

• Ideal candidate will have ADA compliance and customer relationship work experience
• Direct the evaluation of the DIA - ADA and customer relationship programs to determine if the programs are achieving the goals and objectives and meeting the needs of participants and community.
• Administers the overall financial operations of the ADA and customer relationship program including developing the annual operating budget, monitoring financial activities, developing required budget reports, preparing justification for equipment, facilities, and staffing levels, and submits final program budget for executive management approval.
• Acts as spokesperson for the DIA ADA and customer service programs, advances the primary mission and goals of the programs and interacts with internal and external interests groups to explain program position, mediate differences, and seek modifications.
• Directs the development and preparation of press releases, fundraising plans, promotional and public information materials, special and technical reports, and comprehensive annual reports that describe overall ADA and customer service accomplishments and justifies continued support.

About You Baccalaureate Degree in Public Administration, Management, Sociology, Psychology. Political Science, Marketing or public Relations.

Three years of full performance professional level experience developing, implementing, and administering programs involved with and/or similar customer relationship .

Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

Completion of a Career Service Authority supervisory training course prior to completion of the probationary period.

About Everything Else Apply, www.denvergov.org/jobs, *** PROMOTIONAL*** Only City employees need apply****Grade 811- A, 100% Scored Supplemental, 720-913-5647 JB

To view the City and County of Denver's robust benefit package that only a multiple-industry employer can offer click the link below.

www.DenverGov.org/Benefits

01

Information provided on the application / resume is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered, and additional information that is not listed on either the application or an attached resume may not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application and attached resumes.

• I understand and agree that only information provided at the time of my application / resume will be used to determine if I meet the minimum requirements for this position.

02

Are you willing to work at DIA?

• Yes
• No

03

Are you a City employee; this recruitment is only for City employees?

• Yes
• No

04

Do you have a Baccalaureate degree in Aviation, Business Administration, Public Administration, Political Science, management or Marketing or Public Relations?

• Yes
• No

05

Do you have three years of full professional level experience developing, implementing, and administering program like ADA and/or customer services?

• Yes
• No

06

Equivalency - Do you have a combination of appropriate education and experience that can be substituted for the minimum experience or education requirement?

• Yes
• No

07

The following supplemental information is a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application/resume. Please be as honest an accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.

• Yes I understand and agree
• No I do not agree

08

Describe your work experience with ADA compliance?

09

Describe your work experience in customer service?

10

Outline the response to ADA issues and how you track necessary remediation or action to comply with issues?

11

Discuss how you would negotiate on DIA's behalf with local, state, and federal agencies in respect to ADA Compliance?

12

How would you mange staff and provide leadership in respect to Customer Service at DIA, include: 1) promote employee satisfaction, 2) increase employee retention, and 3) maximize the strengths of the individual to order to increase employee performance and productivity.

• Required Question