Engagement Agent - Telcom Analyst

Must Have Technical/Functional Skills

Customers reach out, Data entry, Coordinate site surveys, support onsite technicians, milestone management

Roles & Responsibilities

• Schedule, coordinate, and facilitate site surveys across assigned locations.

• Act as the primary point of contact for onsite technicians during survey activities.

• Assist technicians in understanding survey requirements, documentation standards, and data collection procedures

• Maintain accurate records of survey status, findings and completion metrics.

• Ensure compliance with organizational standards and SLO benchmarks