Engagement Coordinator

Engagement Coordinator

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

Role Overview

The Engagement Coordinator will support the Country Manager in driving employee engagement, workplace culture, recognition, and employee experience initiatives across the organization. The role serves as a central coordinator for engagement programs and activities, working closely with leadership, Human Resources, Operations, and other functional teams to create an environment where employees feel connected, recognized, informed, and valued.

This role requires a highly organized, proactive, and creative individual who can independently coordinate initiatives, build strong relationships across the organization, and translate leadership priorities into meaningful employee engagement programs.

Responsibilities:

Employee Engagement & Culture

• Partner directly with the VP of Operations to develop and execute employee engagement priorities and initiatives.
• Coordinate organization-wide engagement programs designed to strengthen employee morale, culture, connection, and retention.
• Develop and implement creative engagement activities aligned with company values and business priorities.
• Partner with leaders across departments to identify engagement opportunities and address employee experience needs.
• Promote a positive and inclusive workplace culture through consistent engagement initiatives.

Engagement Programs & Events

• Plan and coordinate employee engagement events, celebrations, recognition activities, team-building initiatives, wellness activities, and cultural programs.
• Manage engagement activities from planning through execution, including budgets, timelines, logistics, communications, resources, and follow-up.
• Maintain an annual and monthly engagement calendar to ensure consistent programming across the organization.
• Coordinate with internal teams and external vendors to deliver high-quality engagement experiences.
• Evaluate participation and feedback to continuously improve engagement activities.

Employee Recognition

• Coordinate employee recognition programs and initiatives across the organization.
• Support recognition of employee achievements, milestones, anniversaries, birthdays, and other key moments.
• Develop creative recognition opportunities that reinforce desired behaviors and company values.
• Work with leaders to ensure recognition is timely, meaningful, and inclusive.

Internal Communications

• Support the VP of Operations and leadership team with employee-facing communications related to engagement, culture, events, recognition, and organizational initiatives.
• Develop engaging content for internal communication channels.
• Coordinate communication campaigns to ensure employees are informed and encouraged to participate in engagement activities.
• Support town halls, employee forums, leadership communications, and other employee-facing initiatives.

Employee Feedback & Experience

• Support employee engagement surveys, pulse checks, focus groups, and other feedback mechanisms.
• Analyze employee feedback and identify themes, opportunities, and areas requiring attention.
• Provide insights and recommendations to the VP of Operations and relevant stakeholders.
• Support initiatives designed to improve the overall employee experience and strengthen employee connection to the organization.

Cross-Functional Coordination

• Build effective working relationships with Human Resources, Operations, Talent Acquisition, Training, Finance, Facilities, IT, and other departments.
• Coordinate cross-functional activities and ensure engagement initiatives are delivered consistently.
• Serve as a central point of coordination for country-wide engagement initiatives.
• Follow through on commitments, timelines, and action items associated with engagement programs.

Reporting & Administration

• Maintain accurate records of engagement activities, participation, budgets, and outcomes.
• Track engagement metrics and prepare regular updates for the VP of Operations.
• Monitor participation trends and provide recommendations based on data and employee feedback.
• Assist with engagement budgets, vendor coordination, purchasing, and administrative requirements.
• Prepare presentations, reports, and other materials for leadership review.

Required Qualifications

• Associate degree in Human Resources, Business Administration, Communications, Marketing, Hospitality, or a related field.
• 2–4 years of experience in employee engagement, internal communications, events, HR, hospitality, marketing, or a related field.
• Experience coordinating projects or initiatives across multiple teams.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office and/or Google Workspace.

Preferred Competencies

• Employee engagement and culture development
• Event and project coordination
• Internal communications
• Stakeholder management
• Creative problem-solving
• Relationship building
• Presentation and facilitation
• Data and feedback analysis
• Strong attention to detail
• Initiative and ownership
• Professionalism and discretion
• Ability to work with senior leadership