Engagement Lead - Assistant Manager Operations

• Supports the administration of Rewards & Recognition programs and operational administrative activities.
• Responsible for processing rewards and recognition requests, maintaining records, and ensuring accurate documentation.
• Assists with preparing reports, tracking program participation, and updating operational data as needed.
• Coordinates with employees and stakeholders to address inquiries and support day-to-day administrative requirements.
• Follows established processes and procedures, escalates issues when necessary, and contributes to continuous process improvements.
• Manages a team responsible for Rewards & Recognition programs and operational administrative activities.
• Oversees day-to-day administrative operations, including rewards processing, reporting, documentation, and compliance with established procedures.

Qualifications:

• College/Bachelor’s Degree or equivalent

• With at least 3 years as a Team Lead/Supervisor in a contact center environment

• Experience handling administration of Rewards & Recognition programs and operational administrative activities

• Demonstrated leadership ability and excellent people management skills.

• Knowledge and experience in organizational effectiveness and operations management implementing best practices.

• Amenable to work Onsite - Bridgetowne Quezon City Site

• Amenable to work on GY/US Shift schedule