Engagement Lead

Role Overview

The Engagement Lead serves as the primary account and delivery representative responsible for managing outcome-based engagements under the Master Contract. The role leads RFQ responses, defines delivery strategies, oversees governance, manages client relationships, and ensures successful achievement of agreed business outcomes, success measures, and contractual commitments.

Key Responsibilities

Lead end-to-end response preparation for outcome-based RFQs, proposals, and client opportunities.

Define delivery approaches, resource plans, governance models, assumptions, dependencies, risks, and success measures.

Own customer engagement strategy, account management, and relationship development.

Serve as the primary client-facing representative throughout the engagement lifecycle.

Ensure that proposed solutions, delivery models, and commercial approaches align with client requirements and expected outcomes.

Lead solutioning workshops involving business, delivery, architectural, and commercial teams.

Establish project governance structures, reporting mechanisms, and stakeholder communication plans.

Drive successful execution of contracted outcomes and client acceptance criteria.

Manage delivery risks, escalations, issues, and dependencies across projects and teams.

Oversee contract compliance, financial performance, and commercial governance.

Review estimates, effort models, pricing assumptions, and delivery plans for modernization and transformation engagements.

Provide executive reporting and governance updates to clients and management stakeholders.

Coordinate multidisciplinary teams across architecture, analysis, engineering, quality assurance, and project management.

Maintain strong client satisfaction and long-term account growth opportunities.

Support business development activities and strategic account planning.

Required Skills & Experience

Minimum

12+ years of experience

in account management, delivery management, program management, consulting, or client engagement leadership roles.

Proven experience leading RFQ, RFP, proposal, and tender response activities.

Experience managing fixed-price, outcome-based, or managed service engagements.

Strong understanding of contract governance, commercial management, and client reporting.

Experience delivering modernization, transformation, system analysis, or technology implementation programs.

Strong stakeholder management, negotiation, and executive communication skills.

Experience managing multi-disciplinary delivery teams.

Strong financial, delivery, and governance management capabilities.

Preferred Skills

Outcome-Based Delivery Management

Public Sector Engagement Management

Account Governance

Commercial Management

Delivery Assurance

Program Governance

Contract Administration

Risk Management

Proposal Development

Business Case Development

Preferred Certifications

Project Management Professional (PMP)

PRINCE2 Practitioner

Company Overview – CMC APAC

CMC APAC Pte. Ltd.

, a member of

CMC Global

under

CMC Corporation,

is a Singapore-based regional hub delivering ICT and digital transformation solutions across the Asia-Pacific region.

As the Asia-Pacific arm of CMC Global, CMC APAC extends the Group’s technological expertise into one of the world’s most dynamic digital markets. Building on a strong foundation as a leading digital transformation (DX) provider in Vietnam, we serve as a strategic hub for delivering AI, Data, Cloud, and next-generation technology solutions across the region.

About CMC Global

CMC Global is a leading technology and AI transformation services provider, serving over 300 global clients across industries such as:

Banking & Financial Services

Healthcare

Manufacturing

Automotive

The company delivers end-to-end solutions in AI, Data, Cloud, and Digital Transformation, supporting enterprises in solving complex business challenges at scale.

Founded in 2017, CMC Global builds upon the long-standing legacy of CMC Corporation (established in 1993), one of Vietnam’s leading technology groups, with a vision to bring Vietnamese ICT solutions to the global market.

Global Presence & Capabilities

With an international network spanning Asia-Pacific, Europe, and North America, CMC Global provides:

24/7 global delivery capability

Strong engineering talent pool

Scalable and cost-effective delivery models

At CMC APAC, we combine global delivery excellence with local market expertise to support enterprises in achieving:

Operational efficiency

Business growth

Sustainable, long-term value

Learn More

CMC APAC: https://cmc-apac.sg/

CMC Global: https://cmcglobal.com.vn/