Engagement Lead

Role Overview

Responsible for managing multiple engineering teams aligned to different product lines, ensuring delivery excellence, technical quality, operational efficiency, and alignment with business priorities. The role involves coordinating team leads, managing stakeholder expectations, resolving escalations, and driving continuous improvement across engineering teams.

Key Responsibilities

• Engineering Delivery: Oversee multiple teams, track delivery commitments, quality, milestones, dependencies, and SLAs.
• Cross-Team Coordination: Align engineering teams with product priorities, manage dependencies, and resolve delivery bottlenecks.
• Stakeholder Management: Provide regular status reports, communicate risks, manage escalations, and ensure stakeholder satisfaction.
• Engineering Excellence: Drive best practices across SDLC, Agile, code quality, testing, automation, CI/CD, and release management.
• Team Leadership: Mentor team leads, manage performance, build accountability, and foster collaboration.
• Resource & Competency Management: Plan capacity, support hiring, identify skill gaps, and drive training and upskilling.
• Continuous Improvement: Track delivery KPIs and implement initiatives to improve productivity, quality, and operational efficiency.

Key Skills & Experience

• Proven experience managing multiple engineering teams across products or technology domains.
• Strong understanding of software engineering, SDLC, Agile/Scrum, DevOps, CI/CD, testing, and release management.
• Experience in delivery governance, stakeholder management, risk management, and escalation handling.
• Ability to engage in technical discussions on architecture, scalability, reliability, and performance.
• Strong leadership, communication, problem-solving, resource planning, and performance management skills.

Key Success Measures

• Predictable delivery and adherence to SLAs.
• Engineering quality, productivity, and release reliability.
• Stakeholder satisfaction and effective escalation resolution.
• Team performance, competency development, and resource utilisation.