Engagement Lead

Job Requirements Position Overview GFiber is seeking an Engagement Leader to drive cross-functional engineering, testing, and Salesforce project deliveries. In this role, you will lead complex technical initiatives, overseeing the end-to-end execution of enterprise Salesforce implementations and system delivery programs. You will manage core delivery operations—including resource allocation, budget forecasting, Statement of Work (SOW) drafting, and Purchase Order (PO) lifecycle management—while spearheading AI-driven process transformations across engineering and delivery teams.

Key Responsibilities 1. Salesforce Project & Delivery Management

• Salesforce Implementations: Manage end-to-end delivery of Salesforce projects (e.g., Service Cloud, Sales Cloud, Field Service Lightning, or custom Lightning platform builds).
• Technical Governance: Lead cross-functional delivery teams (Salesforce architects, developers, business analysts, and testers) from scoping through release management and post-go-live support.
• Scope & Roadmap Alignment: Partner with business stakeholders to convert business requirements into technical Salesforce user stories, managing backlog prioritization, change requests, and release schedules.

2. Engineering & QA Project Leadership

• Oversee concurrent engineering and hardware/software testing projects supporting GFiber’s network infrastructure and platform services.
• Establish robust Quality Assurance (QA) and testing frameworks, ensuring high software quality, system stability, and automated test coverage prior to deployment.
• Track project critical paths, technical risks, mitigation strategies, and delivery SLAs.

3. Delivery Operations & Financial Oversight

• Operational Allocation: Direct resource management and capacity planning across internal engineering teams and external delivery partners.
• SOW & Contract Execution: Scope, author, negotiate, and enforce Statements of Work (SOWs) for Salesforce partners, system integrators (SIs), and technical vendors.
• PO & Fina

Work Experience 7-10Years