Engagement Manager

Responsibilities and Duties

• Oversee engagement and team building
• End-to-end project management of events and employee engagement activities
• Corporate social responsibility activities [Community service, community awareness, sponsorships, and fundraising events and fund collection (if applicable)]
• Overall five senses experience of the site
• Site's overall culture champion
• Overall management of clubs and communities
• Assist with developing strategies and initiatives to promote and achieve a culture of excellence and employee engagement.
• Overall lead of the development and delivery of the organizations calendar of activities.
• Communicate and consult with employees about the engagement concepts to ensure the organization is showing appreciation and recognition for its employees.
• Interact and collaborate effectively and positively with individuals of all levels of the organization.
• Customer Service Week activities
• Site wide communications, promotional materials, upcoming events and activities
• Assist with the development and delivery of the organization’s calendar of activities.
• Assist Employee Engagement Head in collecting data to support continued employee engagement initiatives.
• Participate in professional growth activities
• Assume other duties and special projects as assigned
• Employee Appreciation Day
• Community service, community awareness, sponsorships, and fundraising events and fund collection
• Managing Site specific Social Media Account
• Calendar creation/maintenance

Other Duties:

• Site-level Engagement for 3 sites, budget management
• Direct cost control for 1 to 4 sites
• Visit management for 1 to 4 sites
• Floor walks and Site experience raised by TMs
• Maintenance of all Event plans with budget (Project Management files)
• 1x1s with Site VPs/head for collab, reporting, and help needed
• Responsible in liquidating expenses of site engagement activities

Required Knowledge and Skills

• Knowledge in Planning and Organizing various engagement initiatives.
• Has basic to advance knowledge in Digital Arts such as photography, videography and graphic design.
• Basic experience in production design.
• Must have a knowledge in financial management.
• Has the ability to quickly assess a given problem and quickly decide on a course of action.
• Can work and adapt to a fast-paced working environment.
• Must be flexible and open for learning.
• Excellent organizational skills.
• Good analytical thinking and negotiation skills.
• Must be a good team player.
• At least 3 years of related working experience in customer experience operations and as a management specialist
• A good track record of meeting and delivering target