Engagement Manager

Engagement Manager- Casino/Gaming

Monterrey, Mexico

Happiestminds is looking for senior candidates for the Engagement Lead / Account Manager

role, responsible for owning and growing strategic relationships within the Gaming & Casino

industry across Mexico and LATAM. The role serves as the primary client-facing leader, connecting

business needs with technology, delivery, consulting, and growth opportunities.

This document presents the corresponding market mapping: an analysis of the role, compensation

benchmarking, the expected benefits package, and a mapping of the companies and profiles most

relevant to this search.

Role Profile :

Key Responsibilities

• Own end-to-end relationships across strategic Casino/Gaming accounts.

• Serve as the primary point of contact for CIO, CTO, CPO, Digital, and Business stakeholders.

• Drive account growth, farming, cross-selling, and new opportunity development.

• Manage the engagement at the P&L level, including revenue, margins, commercial terms, and

delivery governance.

• Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms,

CMS/PMS, loyalty, player wallet, omnichannel, and digital transformation.

• Lead QBRs, executive engagement, account planning, and stakeholder management.

• Translate client business challenges into technology solutions and consulting opportunities.

• Manage RFPs/RFIs, SOWs, renewals, negotiations, and commercial discussions.

• Build strong relationships with casino operators, gaming technology vendors, and ecosystem

partners across Mexico/LATAM.

Required Qualifications

• 12 to 15+ years of experience in IT Services / Consulting / Digital Engineering.

• Mandatory experience working with Casino/Gaming clients.

• Strong background in Account Management / Engagement Management / Client Partner roles.

• Proven experience managing large strategic accounts with revenue/P&L accountability.

• Fluent Spanish and English, with excellent verbal and written communication skills.

• Strong executive presence and the ability to engage with C-level stakeholders.

• Willingness to travel within Mexico/LATAM and occasionally to the U.S.