Engagement Manager - CSR

About Goodera

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

Responsibilities:

• Establish clear retention goals and process milestones for the client to work towards.
• Assist customers as needed with setting up & achieving their volunteering goals.
• Experienced in promoting the value of a product and upsell services through customer experience.
• Assist in creating training materials.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product & benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

What We Are Looking For :

• Experience in the CSR sector, or non-profit/volunteering organizations
• 5 years of experience in customer success position strongly preferred.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Accountability and personal organization are essential.
• Experience in handling multi-stakeholder clients.
• Ability to establish and achieve milestones.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.