Engagement Manager - Ecommerce/Retail

About GSPANN

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 2200+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Job Position: Engagement Manager - Ecommerce

Experience: 16+ Yrs

Work Location: Gurugram

Required Skills: Program Management, Stakeholder & Client Management, Agile, Exp. in any E-commerce/Retail platform ,KPI Tracking, P&L, Delivery Governance, Good Communication skills

Role & responsibilities

We are seeking an experienced Engagement Manager with strong Commerce delivery management expertise to lead enterprise digital commerce programs and client engagements. The ideal candidate will have a proven track record in managing large-scale Commerce implementations, stakeholder relationships, delivery governance, and cross-functional global teams. Experience with Salesforce B2B Commerce implementations is highly preferred.

This role requires a strategic thinker who can bridge business and technology, ensure successful program execution, drive customer satisfaction, and identify growth opportunities within existing accounts

• Manage end-to-end delivery of Commerce transformation programs for enterprise clients.
• Serve as the primary point of contact for customer stakeholders, ensuring strong engagement and relationship management.
• Lead multiple cross-functional delivery teams including business analysts, architects, developers, QA and support teams.
• Drive program governance including planning, risk management, budgeting, status reporting, and escalation management.
• Ensure successful execution of Agile/Scrum delivery methodologies.
• Collaborate with client leadership teams to define roadmap, priorities, and delivery milestones.
• Monitor delivery KPIs, SLAs, project financials, resource utilization, and overall account health.
• Support pre-sales activities, solution discussions, estimations, and proposal creation.
• Identify opportunities for account growth, upselling, and long-term strategic partnerships.
• Ensure adherence to quality standards, security guidelines, and enterprise architecture best practices.
• Mentor and guide project managers and delivery leads within the engagement.

Preferred candidate profile

• Bachelors degree in Engineering, Computer Science, Business, or related field.
• 15+ years of IT industry experience with at least 5+ years in managing Retail/E-commerce customer engagement role.
• Strong experience delivering any large-scale E-Commerce or Retail solutions.
• Proven experience managing enterprise client engagements and distributed delivery teams.
• Excellent stakeholder management, communication, and leadership skills.
• Strong understanding of Agile delivery methodologies and project governance.
• Experience in managing project financials, forecasting, and delivery operations.
• Ability to manage multiple concurrent programs and client priorities.
• Candidates from development background would be preferred (Java).