Engagement Manager : EM

Job highlights

• Experience:9 to 12 years

Role specifications
Single point responsibility for the engagement
? Fulfilment of engagement commitments ? timelines, deliverables, quality, process compliance
? Maintain customer satisfaction level for the engagement
? Plan activities for the engagement based on the customer expectations, customer future plans
? Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time
? Plan resources as per the needs of the engagement
? Day to day management of the engagement for work scheduling, work allocation, progress tracking
? Adapt and implement processes relevant for the engagement, ensure compliance against the processes

Team leadership for the engagement
? Lead the team assigned to the engagement
? Ensure team member productivity, motivation, retention
? Project self as the team leader to the customer for the engagement
? Communication with the customer for the engagement as the overall leader for the engagement

ABC
Engagement role fulfillment expectations
? Domain knowledge of the customer?s business
? Functional knowledge of the solutions proposed / working from C2L BIZ stable
? Ability to lead discussions with the users for business / functional requirements related to the engagement commitments
? Ability to investigate, help the team members to investigate any finding reported by the customer associated with the engagement

Commercial aspects of the engagement
? Ensure achievement of budgeted cost / profitability of the engagement
? Relate with the account manager for ensuring commercial interests of C2L BIZ are protected
? Work along with account manager to help in commercial growth of the relationship with the customer

Educational Qualification:
MBA / MMS / PGDBA (mandatory first class throughout in academics)

Experience:
9 to 12 years

Job Location:
Mumbai / Pune (May get posted at client site across the world during the period of assignment. The job may involve travel. )