Engagement Officer

Key Responsibilities

• Plan and execute large-scale employee activities, themed days, sports fests, recognition programs, and multi-site engagement events.
• Partner with operations and HR leadership to identify attrition risk factors and implement targeted engagement interventions.
• Oversee the content calendar for internal communications, ensuring updates, newsletters, and cultural highlights are effectively shared via internal channels and platforms.
• Administer employee satisfaction surveys, facilitate focus group discussions (FGDs), and analyze feedback trends to provide actionable insights to management.
• Proactively manage the site engagement budget, ensuring high-impact activities are delivered cost-effectively.

Qualifications & Requirements

• Minimum of 2–3 years of experience in HR, Employee Engagement, or Recruitment Marketing within a BPO or high-volume corporate environment.
• Proven experience supervising a small team or leading cross-functional committees for company events.
• Exceptional verbal and written communication skills; ability to confidently present to leadership and engage with frontline agents.
• Strong organizational skills with a track record of managing multiple event timelines simultaneously from concept to completion.
• Willingness to work flexible hours, including night/graveyard shifts, to support 24/7 BPO operations.
• Can start immediately and work 100% on-site at our Southwoods, Laguna or McKinley Hill, Taguig location.