Engagement Specialist?

Job Title: Engagement Specialist
Schedule: Monday to Friday 9am to 5pm (On-Site)

Compensation: $50,000 to $55,000 Annual Salary

Location: Bronx (Hunts Point)

Purpose: America Works of New York, Inc. is seeking an Engagement Specialist for a workforce development program in the Bronx. The Engagement Specialist provides individualized career services to low-income and underserved job seekers seeking employment. The ideal candidate has case management experience, strong interpersonal and conflict resolution skills, and knowledge of workforce development and human services.

Duties and Responsibilities

Facilitate daily orientation and intake sessions with incoming clients referred by the Human Resources Administration (HRA)

Present on program requirements and expectations

Administer TABE testing

Ensure completion of timely case notes to record service delivery, including assessments, intakes, goals, referrals, etc.

Complete timekeeping responsibilities

Scan and upload client documentation

Participate in daily meetings/check-ins with program management team

Provide administrative support to other departments or members of management, including but not limited to data entry and case management tasks

Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis

Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment

Requirements

Minimum of 4-year degree required

Experience working with low-income and underserved populations, especially in a workforce development, social services, or community-based context

Experience facilitating trainings or workshops

Spanish speaking language skills a plus

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred

Strong communication skills, professional demeanor, sound judgment, and strong organizational skills

Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Generous Paid Time Off Package

Pre-Tax Commuter Benefits

401K with Employer Matching after 1 year

Free Gym Membership with New York Sports Club after 1 year

Wonderful team, great work-life balance, and important mission