Engagement Support Services

Role name: Engagement Support Services

Experience: 2-4 Years

Job Type: C2H

Project Duration: 12+ Month

Notice Period: Immediate 15 Days

Location: Hyderabad (Hybrid)

Shift Timing: 2 PM to 11 PM

The key skills required:

• Excellent customer service skills, whilst demonstrating a calm manner, and the ability to ask effective questions.
• Experience/Knowledge of the core Microsoft Office packages is essential with emphasis on Microsoft Excel
• Basic accounting skills
• Must have a supportive team player attitude who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Required to always project a professional image of ESS.
• Follows appropriate policies and processes, with a good understanding of risk.
• Is open, receptive, and adaptable to change, whilst also demonstrating integrity and a can-do attitude.
• Be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the clients needs and priorities.
• Has the ability to act with urgency when necessary.

Preferred skills:

• Proficient English communication (both Verbal and Written).

Excellent attention to detail, organization skills, and ability to articulate ideas clearly and concisely