Engineer- Billing System

Roles and Responsibilities :

• Willing to work in the shifts in 24*7 Model
• Resolving the customer and user technical issues
• Troubleshooting to find the root cause of the error
• Maintaining the 100% SLA targets
• SLA report preparation
• Inter and Intra Team coordination and cooperation in resolving issues

Job Requirements :

• 3-4+ years of experience in Billing Systems (BSCS) , Provisioning , payment etc module
• 3-4 years of experience in Telecom Operations
• Good knowledge of SQL/PL-SQL and UNIX
• Good understanding of the Telecom domain
• Strong troubleshooting skills across application, network, and host layers
• Ability to understand PL-SQL procedures
• Experience in scripting (Perl, Shell, Python, etc.)
• Willingness to work in a 247 shift model
• Telecom operational support background