Engineer

About the role

The Engineer is responsible for the installation, maintenance, troubleshooting, repair, and technical development of Helm Care machines and related equipment. The role requires a hands-on person who can work independently in the field, diagnose technical problems quickly, coordinate with suppliers and partners, and help improve the reliability and performance of Helm Care's machines.

Key responsibilities

• Install Helm Care machines at new locations and conduct electrical and technical checks before machine activation
• Ensure machines are correctly connected to electricity, water, drainage, and other required systems
• Test machines after installation and confirm they are fully operational
• Perform regular preventive maintenance on Helm Care machines
• Diagnose and repair mechanical, electrical, plumbing, and electronic issues
• Replace damaged or worn components including pumps, motors, valves, sensors, wiring, and control systems
• Respond to machine breakdowns and technical complaints to minimize downtime
• Investigate technical problems, identify root causes of recurring issues, and provide remote technical support
• Travel to locations when on-site intervention is required and maintain records of technical issues and repairs
• Identify opportunities to improve machine reliability, efficiency, safety, and ease of maintenance

About you

• Diploma or Bachelor's degree in Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field
• Practical experience with electrical, mechanical, plumbing, or automated equipment
• Ability to read basic electrical diagrams and technical drawings
• Strong troubleshooting and problem-solving skills
• Comfortable working hands-on with machinery and able to use basic electrical and mechanical tools
• Able to work independently and in the field
• Good communication and reporting skills
• Willingness to travel between Helm Care locations
• Experience with vending machines, washing machines, pumps, automated systems, or similar equipment is preferred
• Valid driving licence and ability to travel by motorcycle or car is preferred

About us

Helm Care is a technology-driven rider wellbeing company operating automated helmet cleaning and sanitization machines across Indonesia. As we expand our network, our engineering team is responsible for keeping our machines reliable, safe, efficient, and continuously improving.

Benefits

• Opportunity to work with a growing Indonesian technology company
• Hands-on experience with automated commercial machinery
• Opportunity to participate in the expansion of Helm Care across Indonesia
• Exposure to machine development, IoT, automation, and field operations
• Opportunities for career growth as the engineering department expands
• Competitive salary based on experience and qualifications