Engineer

**Job Description:Shift:** 24/7 rotational shifts including weekends and holidaysKey Responsibilities :**-

Provide 24/7 L2/L3 support for Windows server infrastructure.

• Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).

• Resolve performance problems related to CPU, memory, and disk I/O.

• Manage Active Directory users, groups, and policies.

• Fix authentication and account lockout issues.

 - Apply and troubleshoot Windows Updates and patches.

• Monitor and restore backups; resolve backup failures.

• Support Hyper-V and virtual machine issues.

 - Review logs and perform root cause analysis.

• Maintain documentation and update knowledge base.

• Identify vulnerabilities and perform remediation.

 - Build and configure Windows Servers following CIS benchmarks.

• Act as escalation point for IT Service Desk. - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.

• Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).

 - Conduct regular backup and restore drills every 90 days.

 - Collaborate with infrastructure architecture, application, database, and network teams.

 - Handle JIRA ticket lifecycle including creation, updates, and closure.

 - Support scheduled change windows and execute planned upgrades.

• Participate in managing major business outages during weekends and holidays.

Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field.

-3  years  below of experience in Windows Server administration and operations.

• Strong knowledge of Active Directory, Hyper-V, and backup solutions.

• Experience with automation tools such as Ansible and Terraform. - Familiarity with SCCM, Intune, Trend Micro, and Tenable.

 - Excellent troubleshooting and analytical skills.

• Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.

 - Willingness to work in 24/7 rotational shifts including weekends and holidays