Engineer (Core Provisioning)

About the role

The Engineer (Core Provisioning) is responsible for provisioning, configuring, monitoring, maintaining, migrating, and decommissioning network services. The scope includes network circuits, Customer Premises Equipment (CPE), edge cloud, virtual firewalls, Internet of Things (IoT) connectivity, and supporting monitoring platforms. The role works closely with Field Engineers (FE), the Integrated Operations Centre (IOC), internal technical teams, vendors, and service providers to deliver secure and reliable services in accordance with approved technical standards, procedures, and service levels.

Responsibilities

• Perform technical pre-checks, prepare configurations, and provision new network circuits and connectivity services.
• Provision and support CPE, edge cloud, virtual firewalls, and IoT connectivity throughout the service lifecycle.
• Prepare CPE configurations, implementation procedures, Change Requests, test plans, and rollback steps.
• Onboard CPE, validate management access, update inventory and service records, and integrate devices with network-management platforms.
• Provision and maintain MRTG or equivalent monitoring for bandwidth utilization, availability, traffic, capacity, and service performance.
• Perform connectivity, routing, reachability, resilience, and post-implementation validation for new or modified services.
• Handle IOC escalations by performing fault isolation, configuration checks, troubleshooting, service recovery, and escalation to senior engineers when required.
• Provide remote technical support to Field Engineers during installation, testing, migration, troubleshooting, and service-restoration activities.
• Execute service activation, modification, suspension, restoration, migration, removal, and decommissioning activities.
• Implement approved Change Requests while managing technical risks, dependencies, cybersecurity requirements, testing, validation, and rollback actions.

Requirements

• Degree or diploma in Information Technology, Computer Engineering, Telecommunications, Network Engineering, or a related discipline.
• Two or more years of relevant experience in network provisioning, operations, telecommunications, cloud networking, cybersecurity, or infrastructure support.
• Practical experience with network configuration, production changes, troubleshooting, service migrations, and cross-functional technical delivery.
• Working knowledge of CPE, WAN connectivity, routing, switching, monitoring, edge cloud, virtual firewalls, IoT, and service lifecycle management.
• Cisco Certified Network Associate (CCNA) or higher-level Cisco certification, or Fortinet NSE Levels 3 or applicable current Fortinet certification equivalents.
• Working knowledge of TCP/IP, IPv4/IPv6, subnetting, VLANs, routing, switching, NAT, VPNs, WAN technologies, and network redundancy.
• Familiarity with Cisco routers, switches, CPE, command-line configuration, and common network diagnostic tools.
• Understanding of virtual firewalls, security policies, edge cloud, virtual networking, IoT connectivity, and MRTG or equivalent monitoring tools.
• Ability to interpret network diagrams, circuit details, implementation plans, technical procedures, and device configurations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Effective teamwork, stakeholder coordination, and communication.