Engineer, Customer Quality Assurance

ROLE / JOB SUMMARY:

• Process field claims in a timely manner for resolution
• Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
• Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with cross-functional teams, contributing to the product FA or characterization
• Provide timely engineering insights including failure analysis, technical reports and presentation
• Handle customer visits and factory audits and product inspection
• Develop & contribute to building knowledge base of degradation from product to material level
• Design tests to detect infant mortality and mid-life product failures

ESSENTIAL JOB COMPETENCIES:

Technical

• Understanding of the technological developments in the industry on both products and components
• Energy yield monitoring

Analytical & Problem Solving

• Warranty claim process and resolution management
• Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC.

Soft Skills & Professional Attributes

• Project and experimental planning
• Product testing and report writing

Qualification

Technical / Professional:

Minimum bachelor’s degree (engineering discipline), advanced degrees holder (Master’s or PhD) are welcome to apply

Technological:

• Proficiency in Microsoft Office applications.

• Problem-solving and failure analysis of products

• Familiar with statistical analysis method

• Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage

General:

• Active participation in technical reviews to drive business outcome

• Sense of urgency to deliver outcome.

• Strong sense of ownership and self-motivation, work independently.

• Proactive working attitude – hands on approach

• Good time management, able to handle pressure under tight timelines

• Willing to travel

People / Relations:

• Self-management, strong belief in driving for quality and customer satisfaction.

• Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.

• Communicate effectively through presentation and technical reports.

Other Information

• Active participation and/or driving a team in group activities
• Meet project deliverables in accordance with timeline
• Working experience in manufacturing industries will be an added advantage
• Proficiency in spoken and written English, 2nd / 3rd language proficiency is an added advantage.